We do not sell mutualized gold, but only fully allocated precious metals. The products you purchase on Bullion TPC are 100% yours and are off our balance sheet. Stored products are fully insured and physically stored in our allocated and segregated vaults in Switzerland, outside the banking system. They remain redeemable 24/7, through your online wallet.
VAT-FREE products are kept in a secure Swiss freeport where the 8.1% Swiss VAT does not apply. To remain VAT-FREE these products are for storage only and are therefore unavailable for delivery. However, just like our other products, you can sell them back to us instantly, 24/7, and with 0% commission.
To help you monitor the value of your stored products, we have created a useful performance tool that displays the value of your precious metals based on the most recent spot price. This allows you to follow any change in value directly from your online personal account. (Computer users only).
You can ask for your stored products to be delivered to you at any time. On your personal account, simply choose the delivery option for the products you wish to redeem, settle the shipping fees and receive your products within 4 to 10 business days. Please note that once they have been delivered, your products can no longer be bought back by Bullion TPC .
We do not store any products in our Geneva offices, and for security reasons, physical access to our vaults in Switzerland is not authorized. If you wish to consult, sell, or redeem your stored products, you can do so at any time from your online personal account.
We offer instant buyback, at spot price, and without fees or commission (0%), for the products you store with us. The sale will immediately be credited to your Bullion TPC Pay account. At your request, we can then transfer this balance to your bank account, free of charge.
Simply add the items you want to your cart and complete the checkout to finalize your order.
You own 100% of the products you buy on Bullion TPC . All your stored products are physically kept in our secure vaults and off our balance sheet, so you remain their unique legal owner even if Bullion TPC were to cease its business activities.
Indeed, Bullion TPC only sells allocated precious metals that belong entirely to you. Other resellers can sell “mutualized” gold, often as a 12.5 kg bar shared with other customers. Although a part of it technically belongs to you, it can be difficult to resell and is usually not available to redeem. Some resellers even sell “paper gold”, which is not physical gold itself but an asset reflecting the price of gold and not necessarily backed by real physical gold.
We do not store any products in our Geneva offices, and for security reasons, physical access to our vaults in Switzerland is not authorized. If you wish to consult, sell, or redeem your stored products, you can do so at any time from your online personal account.
Of course, our customer service team is here to help. You can contact us via online chat, email (support@bulliontpc.com), or call us at +41 (0)22 518 92 11. Located in our head office in Geneva, our customer service team currently speaks the following languages: English, French, German, Italian, Spanish, and Portuguese.
Your order can take on average 4-10 business days to arrive.
Bullion TPC fully insures all of its shipments. The insurance ends as soon as you sign the confirmation of receipt.
Refuse any shipment that appears to be damaged or tampered with. Insurance on your package will end once your shipment has been signed for and/or delivered. If you refuse your shipment, it will be returned to Bullion TPC for inspection.
Yes, Bullion TPC will always declare the full value on all customs forms.
A tracking number is provided whenever an item is purchased and sent on our platform.
In some countries, you can ask for your products to be delivered to your home by regular post. However, we can only deliver to an address in your name and upon signature.
Your order can take on average 4-10 business days to arrive.
Bullion TPC fully insures all of its shipments. The insurance ends as soon as you sign the confirmation of receipt.
Refuse any shipment that appears to be damaged or tampered with. Insurance on your package will end once your shipment has been signed for and/or delivered. If you refuse your shipment, it will be returned to Bullion TPC for inspection.
Yes, Bullion TPC will always declare the full value on all customs forms.
A tracking number is provided whenever an item is purchased and sent on our platform.
In some countries, you can ask for your products to be delivered to your home by regular post. However, we can only deliver to an address in your name and upon signature.
When placing your order, simply select the “insured storage” option in your cart and we will directly store your precious metals in our secure vaults.
Your list of stored products will then be directly accessible on the Wallet page of your online account.
Note that we only store products bought on our platform and, once delivered, these products can no longer be stored in our vaults.
All of our customers’ products are off our balance sheet. You are the one and only owner. If Bullion TPC were to cease its activity, each customer will be contacted personally to organize the recovery of their assets. In addition, your products are insured at all times against theft, damage and loss.
When placing your order, simply select the “insured storage” option in your cart and we will directly store your precious metals in our secure vaults.
Your list of stored products will then be directly accessible on the Wallet page of your online account.
Note that we only store products bought on our platform and, once delivered, these products can no longer be stored in our vaults.
If you store below CHF100,000 in precious metals value with us, the first 3 months of storage are free. After that, your storage remains entirely free if you store less than CHF10,000 in precious metal value.
If you store between CHF10,000 and CHF100,000 in precious metals value, you will simply pay CHF8/month for storage.
If you would like to store above CHF100,000 in precious metals value, you will pay 0.5%/year based on the value of your stored precious metals.
Finally, storage insurance is included for everyone, at no extra cost, to cover your stored precious metals against theft, damage, and loss, at all times.
Bullion TPC will send you a quarterly invoice to be paid by wire transfer.
Yes, all the products you store in our vaults are insured. Our high-tech vaults are located in Switzerland and are protected against theft, damage, and loss at all times.
